Return policy

e-shop: https://www.artforchristian.com/

General provisions 

1. Fork, s.r.o., Pribinova 274/4, 036 01 Martin, Slovak Republic, ID: 44311061, VAT: 2022661520, VAT ID: SK2022661520, OR Okr. court Žilina, vl. No. 49958 / L, section Sro. Statutory body: Radovan Kraker, Miroslav Staňo (managers) via the website: https://www.artforchristian.com/ (hereinafter also e-shop ") in which it offers its customers goods for purchase on the basis of a distance contract.

2. These complaint rules follow and supplement the General Terms and Conditions, which regulate the sale of goods through the e-shop on the website.

3. The complaint procedure describes the cooperation between the buyer and the seller with regard to possible defects of the goods, their application and the claims arising from them.

4. The buyer is obliged to get acquainted with the complaint procedure and general business conditions before ordering the goods. By ordering the goods from the seller, he confirms acquaintance with the content of the said complaint procedure and general business conditions.

5. As proof of purchase, the seller issues a purchase document (invoice) for each purchased goods. If a separate guarantee certificate is not issued, the relevant purchase document (hereinafter referred to as the "guarantee certificate") shall serve as the guarantee certificate.

6. The above provisions do not apply to a buyer who is not a consumer but a person who purchases goods for business purposes and not for the personal consumption of natural persons; liability for defects of the goods in this case is governed by the provisions of §422 et seq. Commercial Code.

7. The seller handles consumer complaints in accordance with the legal regulations of the Slovak Republic, in particular Act no. 250/2007 Coll. as amended, the Civil Code of the Slovak Republic and valid legal regulations.

8. The seller informs the buyer before the purchase about:                                                                                                                                                            • the seller's liability for defects in the goods (according to § 622 - 624 of the Civil Co                                                                                                            • the procedure for applying and handling complaints, grievances and suggestions,                                                                                                             • where he can file a complaint, especially if the place for handling the complaint is different from the registered office of your business or the establishment of the establishment,                                                                                                                                                                                                   • on the performance of warranty repairs (authorized services, etc.).

Warranty period

1. For all goods purchased on the basis of civil law relations, the warranty period is, in accordance with the legal regulations of the Slovak Republic, standard 24 months, unless the legal regulations of the Slovak Republic provide for a shorter period for certain types of goods. If the period of use is marked on the item sold, its packaging or the instructions attached to it, the warranty period does not end before the expiration of this period.

2. The warranty period begins from the date of receipt of the goods by the buyer. the seller is liable to the buyer consumer for defects in the goods according to § 623 and 623 of the Civil Code.

3. The seller may extend the statutory period. The length of the extended warranty period is always marked on the warranty card. Unless another warranty period is indicated in the warranty card, the period of 24 months applies.

4. The warranty period consists of the statutory period (24 months) and, if necessary, an extended period. Within the statutory warranty period, complaints are governed by the Civil Code No. 40/1964 Coll. § 619-627 taking into account these complaint rules. (In case of an extended period, complaints are governed exclusively by these rules.)

5. In the case of second-hand goods, the buyer and the seller may agree on a shorter warranty period, but not less than 12 months. For goods sold at a lower price due to an error or incompleteness, the warranty does not cover errors due to which a lower price was agreed.

6. For all goods purchased by corporate customers, on the basis of a business relationship (in the sense of the Commercial Code), the warranty period - "quality guarantee" is set by the seller for 12 months.

7. The rights of the buyer from liability for defects of the goods for which the warranty period applies shall expire if they are not exercised during the warranty period.

Warranty conditions

1. The seller is responsible for ensuring that the goods have the specified quality, quantity, size and weight at the time of sale. The goods must be free of defects and must comply with the applicable technical standards.

2. The seller is responsible for defects that the sold goods have when taken over by the buyer and for defects that occur after taking over the goods during the warranty period.

3. Warranty exclusions:

The warranty does not cover defects caused by improper use of the goods or due to force majeure, natural disasters, etc. nor for any damage resulting therefrom. Furthermore, the warranty does not cover defects caused by improper operation, unprofessional or inappropriate handling, use and installation that are in conflict with the user manual. Furthermore, the warranty does not cover damage caused by:

a) mechanical damage to the goods,

b) using the goods in inappropriate conditions,

c) the goods have been damaged by excessive loading or in violation of the conditions specified in the documentation or general principles,

d) performing unqualified interventions or changing parameters.

4. The period from the exercise of the right of liability for defects until the time when the buyer was obliged to take over the item does not count towards the warranty period. If the goods are exchanged, the warranty period begins to run again from the receipt of the new goods. 5. If the seller, when purchasing goods, offers the customer additional goods to the sold goods free of charge as a gift, it is up to the customer whether to accept the offered gift. However, the gift is not a sold product, so the seller is not responsible for any defects. If the customer has the right to withdraw from the purchase contract (refund), the customer is obliged to return to the seller everything he received, i. also goods received as a gift.
7. It is possible to file a complaint:
• at the address of the seller's registered office: Fork, s.r.o., Nade Hejnej 5358, 036 01 Martin, Slovak Republic. (together with proof of purchase or warranty card).
• by post to: Fork, s.r.o., Nade Hejnej 5358, 036 01 Martin, Slovak Republic. (together with proof of purchase or warranty card)
8. Before making a complaint, the seller recommends (does not condition) that the buyer should contact the seller by phone or electronically before making the complaint, who will inform him about all the essentials of the complaint, the possibilities of application and the procedure for handling the complaint:
• tel. : +421 43 422 01 39
• email: studio@fork.sk
9. The seller hereby informs the buyer that in case of a complaint, it is possible to use the complaint form, which is available on the seller's website.
10. The buyer will prove the validity of the warranty by submitting a proof of purchase, if the goods have been claimed in the past, also to provide proof of claim. The complaint form must have the same serial number as on the claimed product (if the product has a serial number).
11. Warranty for the exchanged item: from the date of taking over the new item, a new warranty period applies.

Method of handling the complaint

1. In the case of a defect that can be rectified, the buyer has the right to have it rectified free of charge, in good time and properly. The seller is obliged to eliminate the defect without undue delay.
2. The buyer may, instead of remedying the defect, request an exchange of the item or, if the defect concerns only a part of the item, a replacement of the part, unless the seller incurs disproportionate costs due to the price of the goods or the severity of the defect.
3. The seller can always replace the defective item with a perfect one instead of eliminating the defect, if this does not cause serious difficulties for the buyer.
4. In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the buyer in the case of remediable defects, but if the buyer can not properly use the thing due to the recurrence of the defect after repair or due to a larger number of defects.
5. In the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item.
6. If an item sold at a lower price or a used item has a defect for which the seller is responsible, the buyer is entitled to a reasonable discount instead of the right to exchange the item.
7. In the case of an irreparable defect, which, however, does not prevent the proper use of the goods, the buyer is entitled to a reasonable discount on the price of the product.
8. If the buyer has the right to exchange the goods or the right to withdraw from the contract (refund), it is up to the buyer which of these rights to exercise. However, as soon as he chooses one of these rights, he can no longer change this choice unilaterally.                                                      9. If the consumer files a complaint, the seller or an employee authorized by him or a designated person is obliged to inform the consumer of his rights as stated above. 10. Determining the method of handling the complaint: Based on the consumer's decision, which the consumer exercises from the rights, the seller is obliged to determine the method of handling the complaint: a) immediately, b) in complex cases no later than 3 working days from the date of the complaint c) in justified cases, in particular if a complex technical assessment of the condition of the goods or services is required, no later than 30 days from the date of the complaint. 11. After determining the method of handling the complaint, the complaint will be settled immediately, in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. 12. The following is considered to be the handling of the complaint: • handing over the product after repair, replacement or rejection of the complaint, or refund in case of withdrawal from the contract. • also a rejected complaint, as it is considered to be settled. 13. After the expiration of the time limit for settling the complaint in vain, the consumer has the right to withdraw from the purchase contract or has the right to exchange the goods for new goods. 14. Complaints within 12 months of purchase: If the consumer has lodged a complaint about the goods during the first 12 months of purchase, the seller may handle the complaint by rejection only on the basis of professional judgment; Irrespective of the outcome of the peer review, the consumer may not be required to reimburse the cost of the peer review or other costs related to the peer review. the seller is obliged to provide the consumer with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint. 15. Complaints after 12 months from the purchase: If the consumer has made a product complaint after 12 months from the purchase and the seller has rejected it, the person who handled the complaint is obliged to state in the complaint document to whom the consumer can send the goods for professional assessment. If the goods are sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related expediently incurred costs, shall be borne by the seller, regardless of the result of the expert assessment. If the consumer proves by professional assessment the responsibility of the seller for the defect, he can file a complaint again; the warranty period does not run during the professional assessment. the seller is obliged to reimburse the consumer within 14 days from the date of re-application of the complaint all costs incurred for professional assessment, as well as all related purposefully incurred costs. Re-submitted claims cannot be rejected.                                                     16. Costs of expert assessment: If the consumer sends the goods for expert assessment to a designated person, the costs of expert assessment, as well as all other related expediently incurred costs, are always borne by the seller, ie during the entire warranty period, regardless of the result of expert assessment. However, if the goods are sent for expert assessment to a person other than the designated person, ie an expert or authorized, notified or accredited person, the costs of expert assessment, as well as all other related expediently incurred costs, the seller is obliged to reimburse the consumer only if the expert assessment proves the seller's liability for the claimed defect, within 14 days from the date of re-claim. 17. The expert assessment must include: • identification of the person performing the professional assessment, • the exact identification of the product under consideration (eg serial or serial number), • description of the product condition, • the result of the assessment, • date of professional assessment. Professional assessment can be performed only: • expert according to Act no. 382/2004 Coll. Law on experts, interpreters and translators. • authorized, notified or accredited person - according to § 11 par. 1, § 2 par. 1 letter f) and § 22 par. 4 of Act no. 264/1999 and § 15 of Act no. 90/1998 Coll. • authorized service (authorized person by the manufacturer to perform warranty repairs). 18. The seller is obliged to issue a confirmation to the customer when making a complaint. This confirmation is a copy of the complaint protocol. In addition to the contact details of the seller and the consumer, this confirmation should include a description of the defect and whether the consumer requests repair, replacement, withdrawal or discount from the purchase price, depending on the nature of the defect and the date of the complaint. 19. If the complaint is made by means of long-distance communication, e.g. by telephone, the seller is obliged to deliver the confirmation of the complaint to the consumer as soon as possible, but no later than together with the proof of the complaint. Confirmation of the claim does not have to be delivered if the consumer has the opportunity to prove the claim in another way, e.g. by e-mail. 20. The seller is obliged to issue a written document on the handling of the complaint no later than 30 days from the date of the complaint. This written document is a copy of the complaint protocol with the completed field of complaint handling, a letter containing a written notification about the handling of the complaint or an SMS message or an e-mail message containing information about the handling of the complaint with a written confirmation of its sending. 21. After the settlement of a justified complaint, the warranty period is extended by the duration of the complaint. In the event of an unjustified complaint, the warranty period is not extended. If the complaint was settled with an exchange, the next possible complaint is considered to be the first complaint of the goods.  22. Cooperation of the buyer: The buyer is obliged to provide the seller, respectively. authorized service, immediately any cooperation to verify the existence of the claimed defect and to eliminate it (including the corresponding necessary testing or disassembly of the goods). The buyer is also obliged to deliver the goods clean in proper packaging in accordance with the hygiene regulations or general hygiene principles, including all its components and accessories, enabling such verification and elimination of the defect. 23. The buyer is obliged to take over the goods from the warranty repair no later than one month from the notification of its execution. 24. Complaints in the case of a corporate customer: • according to Act no. 250/2007 exclusively a natural person who does not buy goods for business purposes or use them in their employment or within their profession. • in the case of a complaint to corporate customers (not consumers) - such a relationship is then not governed by consumer protection law or the Civil Code, but by the Commercial Code. 25. The seller informs the buyer about the supervisory authority, which is: Slovak Trade Inspection. SOI Inspectorate for the Bratislava Region Prievozská 32, P. O. BOX 5, 820 07 Bratislava 27 SOI 26. The Slovak Trade Inspection Authority, as the internal market control body, does not examine the merits of complaints, but only whether all legal conditions relating to complaints arising from the Consumer Protection Act have been met. 27. Other supervisory authorities may, depending on the goods or services offered through the online store, be: • State Veterinary and Food Administration • Regional Public Health Office                                                                                                                   

Alternative resolution of consumer dispute 

 1. On 1 February 2016, Act no. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Laws. The aim of this law is to create a new opportunity for consumers to resolve their dispute with the seller quickly, efficiently, less formally and, above all, free of charge, respectively. only at minimal cost. It is a matter of achieving a conciliatory solution, resp. an agreement between the consumer and the seller to resolve the dispute, which becomes a binding legal basis after the consent of both parties to its wording. 2. The bodies for alternative dispute resolution by law are the Office for the Regulation of Network Industries, the Office for the Regulation of Electronic Communications and Postal Services and the Slovak Trade Inspection Authority. In addition, the Slovak Trade Inspection Authority is in the position of the so-called residual entity, which means that it will also be entitled to settle disputes for which the competence of other bodies is not determined, apart from disputes arising from contracts for the provision of financial services. 3. According to §11 of Act. 391/2015 on the alternative resolution of consumer disputes and on the amendment of certain laws, the consumer has the right to turn to the seller for redress, if he is not satisfied with the way the seller handled his complaint or if he believes that the seller has violated his rights, by email to: studio@fork.sk If the buyer (consumer) is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights, if the seller responds to this request in a negative or does not respond within 30 days its dispatch, the consumer has the right to submit a proposal to initiate an alternative dispute resolution to the subject of alternative dispute resolution (hereinafter referred to as the ADR entity) pursuant to Act 391/2015 Coll. ARS subjects are bodies and authorized legal entities according to §3 of Act 391/2015 Coll. The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll. 4. In the event of a dispute with the seller, the consumer has the right, after using all possibilities to resolve the dispute, to turn to the subject of alternative dispute resolution, the value of which will be higher than 20, - €. The legislation applies not only to "domestic" disputes but also to "cross-border" disputes, i. disputes between foreign consumers and sellers in the Slovak Republic. 5. Alternative Dispute Resolution Body: Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Consumer Dispute Resolution, Prievozská 32, p.p. 29, 827 99 Bratislava 27, SR.web: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi, email: ars@soi.sk, adr@soi.sk 6. The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Laws. 7. The consumer may also use the website: https://webgate.ec.europa.eu/odr/main/index.cfm to submit an out-of-court dispute resolution and to obtain information on out-of-court settlement of consumer disputes (including cross-border disputes): https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage  

Final provisions

  1. This complaint procedure is valid from 17.08.2016. 2. The seller reserves the right to change the complaint procedure without prior notice by placing its new wording on the website of the seller's e-shop.